Conversations
Manage and track all customer conversations, both chat and voice
Conversations is where you view, manage, and interact with all customer support interactions. It shows both chat conversations and voice calls, allowing you to see the full context of each customer interaction.
Support teams need a centralized place to view all customer interactions, understand conversation context, and manage conversation status (unresolved, escalated, resolved).
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All conversations are displayed in a list, showing the latest message and status
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Conversations can have three statuses: unresolved, escalated, or resolved
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You can filter conversations by status to focus on what needs attention
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Click on any conversation to view the full message history
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Team members can update conversation status and view detailed conversation threads
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Admins can see all conversations; members see conversations they're involved with
View Conversation List
See all conversations with their latest messages and current status
Filter by Status
Filter to show only unresolved, escalated, or resolved conversations
Open Conversation
Click a conversation to view the full message history and details
Update Status
Change conversation status to unresolved, escalated, or resolved as needed
Navigate to /conversations in your dashboard.