Feedback & Ratings
Admin OnlyCollect and analyze customer feedback and ratings from conversations
After conversations end, customers can provide ratings (1-5 stars) and optional comments about their experience. This feedback is collected and displayed in a dashboard where admins can analyze trends and individual responses.
Understanding customer satisfaction is crucial for improving support quality. Feedback helps identify what's working well and what needs improvement.
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After a conversation is resolved, customers see a feedback card in the widget
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Customers can rate their experience from 1 to 5 stars
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Optional text comments can be provided
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Feedback is stored and linked to the specific conversation
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Admins can view all feedback in the Feedbacks dashboard
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Statistics show total feedback, average rating, and rating distribution
View Feedback Dashboard
See all customer feedback with ratings, comments, and timestamps
Analyze Statistics
View total feedback count, average rating, and rating distribution charts
Filter Feedback
Filter feedback by rating or view recent feedback
View Conversation Details
Click on feedback to see the related conversation and full context
Navigate to /feedbacks in your dashboard.