Dashboard Overview
Admin OnlyYour central hub for monitoring and managing customer support operations
The Dashboard Overview provides administrators with a comprehensive view of your support operations, including key metrics, analytics, and insights about conversations, calls, and team performance.
Without a centralized dashboard, it's difficult to understand the health of your support operations, track key performance indicators, or identify trends and issues that need attention.
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The dashboard displays real-time metrics including total conversations, active calls, costs, and activity trends
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You can filter data by time range (last month, last 3 months, last 6 months, or last year)
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Select specific voice assistants to view their individual statistics
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View call statistics with comparisons to previous periods to track growth
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See visual charts showing activity trends over time
View Metrics
See key statistics like total conversations, calls, costs, and activity at a glance
Filter by Time Range
Select different time periods to analyze trends and performance over time
Select Voice Assistant
Filter statistics by specific voice assistants to understand individual performance
Review Trends
View line charts showing activity trends and compare current period with previous periods
Navigate to /dashboard in your dashboard.