Chat Widget
Embeddable chat interface that allows customers to interact with your AI support agent
The Chat Widget is a customer-facing component that can be embedded on your website. It provides a seamless interface for customers to start conversations with your AI support agent, either through text chat or voice calls.
Customers need an easy way to get help without leaving your website. The widget provides instant access to support without requiring phone calls or email exchanges.
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Customers visit your website and see the chat widget
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They can choose to start a text conversation or make a voice call
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The widget authenticates users by collecting their name and email (stored in a contact session)
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Users can select between chat and voice options
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All conversations are tracked and can be viewed in the dashboard
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After conversations end, users can provide feedback and ratings
Start Chat
Click the chat option to begin a text-based conversation with the AI agent
Start Voice Call
Click the voice option to make a phone call with the AI voice assistant
View Conversation History
Access previous conversations through the inbox feature in the widget
Provide Feedback
After a conversation ends, rate your experience and optionally leave comments
Embedded on your website